My Cattleya

1. Order Processing

• We strive to process orders within 2-3 business days of receipt, excluding weekends and holidays.
• You will receive a confirmation email with tracking information once your order is shipped.

2. Shipping Methods and Costs

• We offer a variety of shipping methods to suit your needs and budget. Shipping costs are calculated based on the weight and destination of your order. You will see the available shipping options and their corresponding costs at checkout.
• Free Shipping: We may offer free shipping promotions from time to time. The minimum purchase amount to qualify for free shipping will be clearly stated during the promotion.

3. Delivery Times

• Estimated delivery times are displayed for each shipping method at checkout. Please note that these estimates and actual delivery times may vary depending on your location and unforeseen circumstances.
• We are not responsible for delays caused by carriers or customs clearance.

4. Tracking Your Order

• You will receive a tracking number with your shipment confirmation via email or WhatsApp. You can use this number to track the progress of your order on the carrier’s website.

5. Delivery Area

• We currently ship to 250 countries.
• In the event, you are located outside our delivery area, please contact us.

6. Risk of Loss

• All items purchased from My Cattleya are made pursuant to a shipment contract.

7. Damaged or Lost Packages

• In the event, your package arrives damaged, please refuse delivery and contact us immediately.
• If your package is lost in transit, please contact us within 2 days of your expected delivery date. We will work with the carrier to locate your package.

8. Returns and Exchanges

• Please refer to our separate Returns and Exchanges Policy for information on returning or exchanging your order.

9. Changes to Delivery Terms and Conditions

• We reserve the right to modify these Delivery Terms and Conditions at any time. The changes will be effective immediately, upon their posting on the website.

10. Contact Us

If you have any questions about the Delivery Terms and Conditions, please contact us at [email protected] or by phone at +94773672851